Retail
February 24, 2021
With online sales jumping 44% in 2020, ecommerce companies are turning to unified, cloud enterprise resource planning systems to run their end-to-end business operations.
Ecommerce is experiencing a major growth spurt and it’s dragging e-tailers right up the hill along with it. Consumers spent $861.12 billion online with U.S. merchants in 2020, up an incredible 44.0% year-over-year, according to Digital Commerce 360. That’s the highest annual U.S. ecommerce growth in at least two decades, the company says, and nearly triple the 15.1% jump that the market posted in 2019.
These gains present a mix of opportunities and challenges for ecommerce companies, many of which had to make quick moves to improve both their front end (customer facing) and back end (operational) systems in order to keep up.
Those companies running with disconnected systems and spreadsheets found themselves in a tight spot. The cracks in the pavement emerged quickly during the early stages of the pandemic (i.e., shipment delays, stockouts, supply chain interruptions), and continued through much of 2020 as ecommerce companies worked to keep up with demand.
TechCrunch estimates that the pandemic accelerated the shift away from physical stores to digital shopping by roughly five years. “Around 75% of buyers and sellers now prefer digital options over face-to-face due to both safety and speed & convenience,” ROI Revolution points out. “But even with consumers’ heightened demand for digital options due to the coronavirus pandemic, many retailers are failing to meet expectations.”
At least some of the challenges facing ecommerce companies right now can be traced back to their use of disparate technology systems that don’t “talk” to one another, Excel spreadsheets, and manual processes. With their ecommerce storefronts, customer relationship management (CRM) systems, warehouse management solutions, and other critical systems operating independently of one another, getting all departments and employees working from the same playbook is virtually impossible.
This is why ecommerce companies need enterprise resource planning (ERP) systems. Once the domain of large enterprises with complex operational needs, ERP has since become “democratized” thanks to the popularity of cloud computing, which put the unified business platform into the hands of companies of all shapes and sizes.
Ecommerce companies are particularly well positioned to leverage the power of ERP.
According to NetSuite, ERP integrates and automates essential financial and operational business functions and provides a single source of data for inventory management, orders, procurement, distribution, and fulfillment—all the things that an ecommerce business manages on a daily basis. And because cloud ERP is hosted and provided as a service to businesses, it supports the same, or better, functionality as on-premises systems without most of downsides, (e.g., upfront licensing fees).
According to NetSuite, ERP integrates and automates essential financial and operational business functions and provides a single source of data for inventory management, orders, procurement, distribution, and fulfillment—all things an ecommerce business manages daily. And because cloud ERP is hosted and provided as a service to businesses, it supports the same, or better, functionality as on-premises systems without most of the downsides, (e.g., upfront licensing fees).
The list of benefits that ecommerce companies can extract from ERP is lengthy and growing. Not only does the system integrate data from all of the important departments (e.g., accounting, HR, distribution, fulfillment, customer service), it also automates manual, time-consuming tasks like financial accounting, inventory control, payment processing, and shipping (to name just a few).
By integrating all financial and operational aspects of an ecommerce business onto a single platform, cloud ERP combines all ecommerce orders—and across all channels—into one database. Employees no longer have to log into multiple different systems to mark orders as “fulfilled,” customer service reps have a complete view of every buyer right in front of them, and sales teams can keep information organized across myriad different selling channels.
By reducing the need for manual entry, ERP helps ecommerce firms save time and money while also reducing errors. Customers are happier, sales teams have everything they need at their fingertips, data is consistent, and overall productivity improves. Accounting teams can generate financial reports at the press of a button, and corporate forecasts are more accurate. Combined, these benefits help ecommerce companies more efficiently serve their customers’ ever-changing demands without having to invest in more systems, processes, or labor.
The pandemic has pushed ecommerce sales to new heights and the boom isn’t expected to let up anytime soon. By 2040, in fact, around 95% of all purchases are expected to be made online, which makes addressing current ecommerce challenges and future-proofing operations vital right now. “With consumers increasingly relying on online shopping, ecommerce is opening doors of opportunity to many entrepreneurs.”
Built for the cloud, together NetSuite and CEBA Solutions provides best in class ERP for ecommerce companies that want to access real-time insights, provide better customer service, and reduce their supply chain costs by integrating and automating essential financial and operational functions. By blending ERP, CRM, and ecommerce into one, companies can effectively streamline their operations and position themselves for success as online sales continue down their double-digit growth path.
When it comes to cloud ERP for eCommerce, NetSuite is the platform of choice for many reasons.
First, NetSuite is a complete system that supports an eCommerce company's core business functions, from accounting and finance to inventory management and order fulfillment. The platform also includes CRM capabilities to help sales and marketing teams better understand their customers and a built-in eCommerce solution that integrates with major marketplaces and online stores.
NetSuite is also highly customizable, which means it can be configured to meet the specific needs of any business, no matter how large or small. The platform can also be easily integrated with other software solutions, such as Magento, Shopify, and Amazon, to name just a few.
Another key advantage of NetSuite is that it’s built on the cloud, which means it can be accessed from anywhere at any time. This is a significant benefit for eCommerce companies that need to be able to scale their operations quickly and efficiently. With NetSuite, there’s no need to invest in additional hardware or software—everything you need is available in the cloud.
Finally, NetSuite is backed by Oracle, which means eCommerce companies can rest assured knowing they’re using a reliable, secure platform and constantly being updated with the latest features and functionality.
NetSuite provides e-commerce companies with real-time insights into their business, which is critical for making informed decisions. NetSuite can track inventory levels, sales performance, customer behavior, and more.
NetSuite’s CRM capabilities give customer service reps a complete view of every customer interaction, which means they can provide the highest level of service possible.
NetSuite integrates and automates all core business functions, which reduces the need for manual data entry and saves eCommerce companies time and money.
NetSuite’s suite of cloud-based solutions are designed to work together, which means eCommerce companies can run their business more efficiently.
With NetSuite, eCommerce companies can provide customers with a consistent experience across all channels, whether they’re shopping online, in-store, or through a mobile app.
NetSuite supports multiple currencies and languages, which makes expanding into new markets easier than ever.
No matter where you are in the world, you can access NetSuite from any device with an internet connection.
With the drag-and-drop workflow builder, businesses are able to automate even the most complex processes.
NetSuite is a complete system that supports all the core business functions of an eCommerce company, from accounting and finance to inventory management and order fulfillment.
NetSuite integrates and automates all core business functions, which reduces the need for manual data entry and saves eCommerce companies time and money.
NetSuite provides eCommerce companies with real-time insights into their business, which is critical for making informed decisions.
NetSuite is a cloud-based platform that can be easily scaled to meet the needs of any business, no matter how large or small.
There’s no doubt that eCommerce is here to stay, and as online sales continue to grow, so too will the need for robust, scalable ERP solutions. NetSuite provides eCommerce companies with the tools they need to streamline their operations, improve efficiencies, and better serve their customers. To learn more about how NetSuite can help your eCommerce business, contact CEBA Solutions today.
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